It Specialist Milano

It Specialist
Milano
Lombardia, Milano

The Local IT Support Engineer provides support to end users for service requests and/or incidents received.

In this role, the engineer works with users to resolve workstation, network, and application issues.

The role is to provide support to end users, within existing processes, including the service provider and in particular ticket assignment.

Responsibilities:Analyze and manage incidents and malfunctionsFollow up on the processing of user requestsManage incident database: follow-up, consolidations, reportingProvide and manage workstations and related equipmentMonitor and maintain workstations in branches in operational conditionDismantle obsolete equipmentManage IT equipment inventoryRecord incidents and reported anomaliesReport user needs to the Support ManagerImplement preventive control systemsRaise awareness of cybersecurity among users within their area of expertisePromote technological solutions to site usersEnsure compliance with IT Department IT guidelinesRequirements:Good listening and relationship skillsAutonomy and organizationAdaptability and responsivenessAbility to think aheadTeaching abilityVersatilityAnalytical mindClear and concise communicationAccuracy, sense of perspectiveEnglish, French

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