It Specialist BOLOGNA

It Specialist
Bologna
Emilia Romagna, BOLOGNA

ABOUT MUSIXMATCH**:

Musixmatch is the leading music metadata company, featuring the world's largest lyrics catalog and +70M user contributors. Musixmatch is the trusted global partner of companies like Spotify, Apple, Amazon Music, Meta, Google, MTV, Shazam, Vevo and has a partnership with +100, 000 music publishers including Sony/ Music Publishing, Universal Music Publishing, Warner/Chappell, Kobalt, BMG Rights, and the Harry Fox Agency.

We are a bunch of creatives who care about our work and what we do. We believe that participation and collaboration are key to getting things done well. We are looking for tech-savvy people who are eager to learn in a fast-paced environment, who have an international outlook on life, and who love taking on new challenges.

**Position**:

We are looking for an IT Specialist who is passionate about technology and keen on helping others to join our System Team.

- As part of our team, you will work closely with the IT Manager and collaborate with talented professionals to provide exceptional technical support and assistance to our employees.

- You will be in charge of troubleshooting hardware and software issues, providing maintenance, and assisting with system upgrades and installations.

- We offer a dynamic, challenging work environment that encourages personal and professional development.

- This is an excellent opportunity for someone eager to gain hands-on experience in a dynamic environment. If you're looking for a challenging and rewarding opportunity to grow your skills and make a positive impact, we'd love to hear from you.

**What you will do**:

- Track issues to resolution, updating the internal knowledge base and communicating the findings with relevant teams;

- Escalate more involved problems to the appropriate higher-level Support Teams; Maintain and troubleshoot computer hardware and software systems, including desktops, laptops, printers, network, and peripherals;

- Collaborate with other IT staff to implement new systems and technologies;

- Develop and maintain documentation of IT processes and procedures;Provide support for IT-related projects;

- Implement and maintain security policies and procedures to ensure the confidentiality, integrity, and availability of the company's data and systems;

- Assist new joiners with the IT onboarding process.

**Requirements**:

Bachelor's degree in Computer Science or related field, or equivalent work experience;

- 3+ years of experience in IT support or related field;

- Experience with network infrastructure and protocols, including TCP/IP, DNS, DHCP, and VPN;

- Strong analytical and problem-solving skills;

- Excellent communication and interpersonal skills;

- Ability to work independently and as part of a team;

- Good knowledge of the best practices of cybersecurity;

- You are curious and eager to learn, grow, and help others while maintaining a positive and respectful attitude;

- You like to stay up-to-date with emerging technologies and industry trends and recommend new solutions to enhance the company's IT infrastructure;

- You are organized, precise, and punctual;

- You are pragmatic, and understand that speed is often as important as quality when getting things done;

- You are resourceful and own the proposed solutions;

- Fluency in English;

- Located in Bologna or able to work on-site when required.

**Nice to have**:

Experience with ITIL framework and ITSM tools;

- Experience with Active Directory and network infrastructures (including switches, routers, firewalls, and wireless access points);

- Experience with pfSense and/or other network appliances;

- Experience with MDM solutions (Microsoft Intune, Jamf, etc. );

- Knowledge of cloud technologies such as AWS or Azure.

**WHAT WE OFFER**:

- Flexible schedule

- Generous training budget

- Top class tech and equipment

- Company-wide retreat once per year

- Welfare plan

**COVID-19 DISCLAIMER**:

Musixmatch is actively hiring and, in response to COVID-19, conducting all interviews and onboarding virtually.