It Specialist Milano

It Specialist
Milano
Lombardia, Milano

Milan, ITA Hybrid Permanent Full Time 37. 5 - 40 131435

Join our global TUI Musement IT Team based in Milan & Sorrento (Italy) as an **IT Specialist** and provide a high level of service to internal and external customers.

**ABOUT OUR OFFER

-

Personal benefits**: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.

- ** Flexible working**: Work is something you do, not somewhere you go.

We encourage a healthy work-life balance and offer hybrid working models (3 days in Milan Office).

- ** A career to shape**: Opportunities to upskill, reskill and grow your career.

Access the TUI Tech Learning Hub to level-up and reach your ambitions.

- ** Expand your horizons**: Participate in our tech communities and collaborate on global projects and teams.

- ** Community**: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community.

**ABOUT THE JOB

- Collaborate with the TUI Musement Italy IT team and stakeholders supporting all TUI MM sites in Italy.

- Focus on Deskside Support (in-person or remote) with responsibilities including:

- M365 support

- Windows 10 support (including imaging)

- Troubleshooting issues

- General user support

- Onboarding users and devices (iPads, fixed phones, mobiles, point-of-sale devices)

- Provide back-office support as "Smart Hands" for infrastructure such as servers, firewalls, switches, NAS, phone systems, etc.

- Compile reports, track and confirm inventory, and participate in special projects beyond daily tasks.

- Work with local and regional teams and be part of a global IT resource pool.

- Commit to continuous growth and development of IT skills, including soft skills.

**ABOUT YOU

- ** Exceptional Customer Service Skills**: Must be polite, professional, and polished.

- ** Fluent in English**: Proficient in both spoken and written English.

- ** IT Expertise**: Hands-on experience with Windows 10/11, Apple OS, and smartphones in a Help Desk environment.

- ** Availability**: Maintain high availability during your shift, whether in the office or working remotely via TEAMS.

- ** Team Collaboration**: Actively share knowledge and contribute to the team's collective expertise.

- ** Valued Experience and Certifications**:

- Extensive experience with Windows 10/11.

- Proficiency with Office 365.

- Experience with Apple iPads and iPhones.

- Familiarity with smartphones.

- ** Vendor Liaison**: Work with third-party vendors, acting as a liaison (e. g. , DTAC).

- ** User Education**: Assist in educating end users to enhance their productivity, such as helping them migrate to OD or Teams.

- ** Learning and Development**: Willingness to learn and assist with IT budgeting.

- ** Subject Matter Expertise**:Willingness to develop as a Subject Matter Expert (SME) on technologies within the TUI MM IT domain.

- ** Additional Assets**: Experience with cloud solutions and/or digital platforms is considered an extra asset.

From a workplace to a place to belong.

At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.