It Support & It Governance Specialist
Can you imagine a world where business and digital solutions will be truly seamless and where users will help companies to co-create them? Do you want to help us to shape this human-centered world? Welcome to UNGUESS.
UNGUESS is the crowdsourcing platform for effective testing and real insights that enable tech, digital and business leaders to make smarter decisions, faster. How? Unleashing the power of the crowd, a community of highly engaged people all over the world that allows us to bring end-customer insights into the design, development, and testing phases of a product.
We are looking for an IT Support & IT Governance specialist which will have to help create the smoothest-running hardware and software processes possible. Even though this is a staff role your mission will be to make an enduring positive impact on our customers and on our fellow team. As a thriving tech company in Europe our workforce is growing in size, our IT demands are increasingly complex, and our need for exceptional hardware and software support is greater than ever. We love smooth setups and tools that work perfectly, and we're now looking for a bright, passionate, and adaptable new team member eager to level up our IT processes.
**Job Type**:
ideally Full Time but open to Part Time option.
**Responsibilities**:
- Ensure the correct configuration of all the SaaS we use, optimising for productivity, cost and security.
- Troubleshoot a wide range of software and hardware issues, providing onsite support (if strictly needed).
- Employees device management.
- Boost team efficiency by supporting them with technical issues and providing proper training on tool usage, especially during their on - and off-boarding.
- Take an active role in identifying the company's infrastructural needs in terms of equipment, and help define the plan to fulfil them always with an eye on boosting team's productivity and enjoyment.
**Requirements**:
- Google Enterprise Workspace, Hubspot, ClickUp, Zapier are software we use a lot, previous experience is a plus but not mandatory.
- Drive. You're energetic and hardworking, and you persevere through adversity until the job is done. You're massively into getting results, done is always better than perfect, and then there will be time to improve the solution.
- Humility. You're down to earth, eager to listen to feedback and constructive criticism, and ready to support your team with whatever it needs to succeed.
- A collaborative nature. You can understand others and work well with them, balancing patience and assertiveness.
- Communication skills. You can pose questions with clarity and explain your reasoning concisely.
- Reasoning and depth of learning. You're structured and creative enough to solve most challenging problems independently, given the necessary knowledge. You learn new concepts and skills rapidly, and love to nerd out and go in depth.
- Good enough command of English. You read, write, and speak reasonably well in English.
**What we offer**:
- Great opportunity to thrive professionally in a young, fast-growing and cheerful environment.
- Competitive package with flexibility on location and holiday policy
- Location: if you need a desk or want to meet up with amazing colleagues, our offices are in Milan and Cremona but you have the opportunity to work 100% remotely (given the UTC +/-3 constraint)
- Budget and time for continuous learning and certifications
- Wonderful periodic retreats and team-building activities (Recently 3 days in Tuscany and a Gardaland amusement park full day)
- The finest tools. You get high quality hardware on the market and all the software you could need. We are not stingy on usage and experimentation of new software, we just need you to help on this!! : )
- Flexibility and trust. From day one, you'll be one of the team and fully trusted. No micromanagement or clipping your wings—just the freedom and responsibility to do great work.
**Salary and compensation**:
€25, 000 — €35, 000/year base salary
- 10-20% result based bonus
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