It Support Analyst Serravalle Pistoiese

It Support Analyst
Serravalle Pistoiese
Toscana, Serravalle Pistoiese

Job Purpose

**Job duties (Responsibilities and Accountabilities)**:

- Prioritize production / business critical issues and escalate issue(s) to the appropriate global technical staff.

- Work closely with 3rd party software providers.

- Ensure that support requests are resolved in an appropriate timescale.

- Provide accurate and timely updates of tickets in the company tracking system.

- Support with systems testing on both new systems and modifications to current systems.

- Assist with ensuring that sufficient help documentation is available for end users.

- Provide support on all software related issues across a full suite of devices.

- Carryout 'out of hours I. T support' in line with department rotation.

- Adhere to Progress Rail standards, policies, procedures, and backup related tasks.

- Install, configure, and support Microsoft operating systems and environments.

- New desktop procurement, set up, configuration and installation.

- Actively involved in problem resolution, follow-up, testing, workarounds, and equipment.

suggestions

- Other duties as assigned.

**Experience and Qualifications

- Previous experience in the role

- Excellent verbal and written communication skills

- Good problem-solving abilities

- Fluent English (Written and Verbal)

- Excellent windows operating system knowledge

- Patching, testing and experience with CAT5/6

Possibilità di smartworking (ibrido) dopo un primo periodo di prova, si valutano profili junior e/o con qualche anno di esperienza; è preferibile un titolo di studio (diploma/laurea) in linea con quanto ricercato.

(contratto e RAL da valutare in base all'esperienza)

Settore: Industria metalmeccanica

Ruolo: IT/Technology

Tipo di occupazione: Lavoro temporaneo a scopo assunzione