It Support Analyst Milano

It Support Analyst
Milano
Lombardia, Milano

Ottima opportunità di crescita Azienda leader nel settore Azienda Studio Legale internazionale, 47 sedi al mondo 2 Sedi in Italia (Milano, Roma) Offerta Serve as the 1st contact with customers who need technical assistance via phone or email Analysis and resolution of level 1 incidents Troubleshoot, diagnose, and resolve level 1 technical hardware and/or software issues Provide quick resolution and excellent customer service Redirect unresolved issues to the next level of support personnel Keep record of problems and their resolution using our ticketing system Follow-up with customers Provide training to new joiners Competenze ed esperienza Use of the workstation, office automation solutions or business applications (Office 365, NetDocuments, Zoom and MS Teams) Installation and configuration of workstations, Cisco fixed telephony, mobile phones and printers Administration of user accounts under Active Directory or Intune Administration of workstations using Intune, SCCM and Autopilot Good knowledge of Windows 10, Windows 11 and Office 365 software (Outlook, Word, Excel, PowerPoint) Good knowledge of Active Directory or Intune, Mobile Device Platform, Service Now, Cisco Call Manager, Video Conferencing platforms (Cisco Rooms and Team/Zoom Rooms) Requisiti minimi Previous working experience as an IT Help Desk Technician In-depth knowledge of computer systems and mobile devices Hands-on experience with diagnosing and resolving basic technical issues Fluent English is required Completa l'offerta Full Time position Permanent contract Central Milan office very close to metro stations and easy to reach #J-18808-Ljbffr