It Support Analyst Milano

It Support Analyst
Milano
Lombardia, Milano

As first point of contact for the management of IT incidents related to the normal operation of the Italy office, you will provide first and second line IT support to staff and clients. This includes providing a high standard of support for the resolution of any IT and related requests connected to the IT services provided. You will assist in the day-to-day running of the office's Audio Visual, IT, and network infrastructure, troubleshoot and maintain the equipment, ensuring smooth operations. Reporting to the UK-based IT Manager, you must be able to self-task, assigning jobs as needed depending on priority. We are looking for an Information Technology Support Analyst to join our expanding global IT team, capable of delivering service excellence by ensuring the smooth running of the company's technology systems. Although the role includes a fair amount of autonomy, you will be working alongside a multinational team of highly experienced IT professionals, offering a learning experience for all aspects of the job and IT systems. This is a highly customer-centric position, communicating with stakeholders at all levels across a global business. KEY RESPONSIBILITIES Monitor and triage of ITMS system (Freshdesk). First line and second line tech support for staff, including some out-of-hours and holiday support. Onboarding and offboarding of employees. Setting up and configuring user workstations. Network administration including WAN and LAN Management on local and global network and Wi-Fi systems. Telephony Management, Door access management, CCTV Management. Hardware, software, mobile device, and general IT system maintenance. Maintaining and implementing security for physical and virtual access. Low-level file and folder management, data migrations, and monitoring of backup systems. Assisting with regular software and hardware upgrades. Any other ad-hoc duties commensurate with the role. Maintain confidentiality and discretion. SKILLS & COMPETENCIES Time management & prioritization skills: The ability to effectively manage yourself and your workload is critical. Excellent communication skills (in English or/and other European languages): You must be able to organize your thoughts clearly and compellingly. You will be expected to produce well-written, grammatically correct emails and other communications. Flexibility: Being an effective team player means being flexible in your approach and open to getting involved with new things. Intellectual Curiosity: We are looking for someone who is truly interested in our profession and has the intellectual curiosity to delve deep into topics and bring fresh ideas into the team. IT Literacy: You need to be comfortable with IT systems and working with data (you should have at least intermediate-level Excel). Delivery focus: The ability to proactively churn through work at pace and deliver quality outputs is crucial. Strong critical thinking and problem-solving skills. Passion for our mission: To generate a more sustainable future by leading the transition to clean energy. Our values: Be a leader, build trust, be responsible, be innovative, and 'bring your alpha'. EXPERIENCE & QUALIFICATIONS Previous experience in an office support role. Must have a keen interest in IT. IT qualifications preferred but not essential. Good written and spoken English language skills. Experience with Active Directory, Office365, Cloud Services, Basic Networking, and Linux skills desirable. WHAT WE OFFER A busy role in a supportive team, with plenty of opportunities to learn. International scope – we operate in over 8 countries. Competitive base salary and annual discretionary bonus. HOW TO APPLY If you are interested in this opportunity, please follow the link to apply or send your application to careersnextenergygroup.com. If you have been shortlisted for the next stage, we will be in contact within 14 days. By selecting "Apply" or sending us your CV, you indicate you have read and acknowledged NextEnergy Group's Candidate Privacy Notice. DIVERSITY AND INCLUSION Our approach to diversity and inclusion is a natural extension of our values. We are committed to equal employment and advancement opportunity irrespective of race, color, ancestry, social background, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. J-18808-Ljbffr