It Support Analyst Milano

It Support Analyst
Milano
Lombardia, Milano

We are AMS.

We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces.

Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

On behalf of this organisation, AMS are looking for an **IT Support Analyst** for a **6 Months (with possibility of conversion to permanent) **contract based in **Milano.

Dedicated to sustainable development, our client is a collective of advisors and experts working across 140 countries.

Founded to be both humane and excellent, collaborating with their clients and partners using imagination, technology and rigour to shape a better world.

On behalf of this organisation, AMS are looking for an **IT Support Analyst** to be the front-door to technology services to the rest of the organization.

You will help to increase business productivity by taking a customer-focused, proactive and collaborative approach to anticipating and resolving technology issues.

You will provide support and technical expertise to a range of issues relating to hardware, software, peripherals and projects.

Working under the guidance of the local service lead, you will be part of a larger team that provides customer-focused digital services.

**Responsibilities of the role include**:

- Acting as client liaison for all Digital Technology-related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc. )

and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.

), engaging and escalating to other Digital Technology teams as needed

- Providing value added services to the business, working together with the leadership team to drive technology and help transform business activities

- Configuring, deploying, maintaining, troubleshooting and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment

- Solving complex problems associated with hardware (PCs, Macs, mobile, etc.

), software, and services (video conferencing, remote access, etc. )

determining the source of problems and classifying their level, priority and nature.

When appropriate, escalating or routing them to the appropriate team

- Helping with a range of office-based technology needs - installations, moves, changes, etc.

that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams

- Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level

- Documenting procedures, standards, best practices configurations, settings, installation sequences and back-out instructions

- Following ITIL/Service Management policies and procedures

**Essential Skills and Qualifications**:

- Written and Spoken Italian is essential

- Experience working in a regional or global organisation providing desktop support services in a Microsoft environment

- Good analytical skills, with ability to solve complex problems and openness in sharing your knowledge and thinking with others

- Experience of ServiceNow or similar IT service management systems

- Some experience working in a professional services organisation

**Desirable Skills and Experience**:

- Familiarity with MS Teams and O365

- Familiarity with technical software solutions from Autodesk, Bentley, Trimble

- Familiarity with software solutions from Adobe, Bluebeam, Cisco, Symantec

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

Work Location: One location