It Support / Desktop Support Milano

It Support / Desktop Support
Milano
Lombardia, Milano

Position: IT Support / Desktop Support

Location: I-20154 Milano, Italy

6-12 Months + Contract (Extendable)

Regular business hours.

Language Requirement: Italian and English

Role purpose:

This role be responsible for building and supporting day to day operations of all laptops and desktops.

Become visible and provide IT support to the customer and provide guidance and support as needed.

Ongoing support who will monitor queue for Incidents, Requests, ensuring SLA's are maintained.

Responsible for maintenance of desktop/peripheral computing environment.

Have solid understanding of working in a fast-paced environment, supporting onsite clients as well as home office users.

Must have solid soft skills and be a good communicator.

Technical Skills:

Solid knowledge of Windows (version 10 preferred)

Full Microsoft Office Suite and Operating Systems: Win7 and Win10. Word, Excel, Skype, Outlook Calendar, scheduling and SharePoint

Hands-on hardware troubleshooting experience

Ability to read and understand technical manuals, procedural documentation and OEM guides

Knowledge of Active Directory for computer configuration e. g. , WebSM

Good understanding of Skype, VPN and mobile device support

Knowledge of IMAC, SLA's and Asset management, ITIL

Preferred Qualifications:

Associate's degree in an IT-related field

**Job Type**: Contract

Application Question(s):

- This is an on-site position in I-20154 Milano, Italy. Will you be able to work on-site? (Yes/No)

- What is your expected monthly salary in EUR?

- How do you rate yourself in Italian out of 5?

**Experience**:

- IT Support: 4 years (preferred)

**Language**:

- Italian (preferred)