It Support Bardi

It Support
Bardi
Emilia Romagna, Bardi

Who We Are: On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role: The Technology Department is responsible for the operation and support of all IT systems within the company. The IT Support Engineer plays a critical role by directly supporting all users in our office as well as remotely supporting other EMEA offices, providing timely and quality desktop hardware, software, and mobile device troubleshooting, employing a high degree of customer service, technical expertise, and responsiveness. This position requires a strong work ethic and the ability to work well while prioritizing multiple requests. The support engineer is part of a global team with a vested interest in providing excellent support with an ever-present customer service mentality.

General Responsibilities and Duties: Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented. Provide thoughtful end user computing support for diverse business units and different locations. Collaborate with other Endeavor IT team members and groups on projects and operations. Maintain a flexible approach to work schedule with early starts and late finishes as rotating patterns, subject to business requirements plus an element of on-call support in the evenings and weekends. Adherence to and enforcement of all information security protocols. Perform preliminary server administration and manage the network connectivity. Help champion, deploy, and support new technologies to address business needs. Overseeing stock levels to ensure accuracy of records and maintaining stock levels to meet the office needs. Demonstrate excellent communication skills, integrate well at all levels and be able to work independently. A strong ability to remain focused with a professional and flexible attitude while multi-tasking. Willingness to recognize and recommend changes to support procedures and user guidance as part of ongoing improvement. Always maintain complete confidentiality and discretion. Technical Skills: Previous experience in an IT support role. Administer, maintain, and support Microsoft Office productivity suite. Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration. Remote access and VPN Configuration and Administration. Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms. Enterprise Level AV Administration and Support. Set up and support mobile devices and desktop telecommunications. Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

#J-18808-Ljbffr