It Support Engineer Lazio

It Support Engineer
Roma
Lazio, Lazio

We are seeking an experienced Onsite Support Engineer to provide end-user support and data center management services. The ideal candidate will excel in technical troubleshooting, system configuration, and customer-facing interactions within a fast-paced environment, ensuring high levels of service delivery and satisfaction.

Scope of Work:

End-User Support: Deliver onsite and desk-side support to users, resolving incidents and service requests within SLA timelines. Includes building, configuring, and troubleshooting hardware and software on PCs and laptops.

Meeting Room & AV Support: Maintain and troubleshoot meeting room environments, video conferencing, and peripheral devices, such as printers and scanners.

Mobile Device Support: Support mobile devices, including iPads, iPhones, and Android devices.

Data Backup & Restoration: Provide end-user data backup and restoration as needed during service incidents.

Data Center Support:

Provide "smart hands" support for data center equipment, following SLA specifications.

Replace defective hardware components, including modules and patch cables, as directed by technical support.

Perform daily tape changes to support backup routines and manage tape imports/exports in tape libraries.

Key Responsibilities:

Update support tickets daily, ensuring accurate incident documentation.

Collaborate effectively within a team and across the business and Professional Services, building strong relationships.

Work independently, proactively handling tasks, and adhering to company conduct and ethical standards.

Demonstrate problem-solving, planning, and basic management skills to resolve complex customer issues and maintain system availability.

Requirements:

Technical Skills: Strong experience with Windows 7/10 and MS Office applications, familiarity with Microsoft SCCM, and basic support for Mac OS.

Hardware Expertise: Skilled in building, configuring, replacing, and troubleshooting PC and laptop hardware components, as well as hands-on experience with data center equipment installation, including rack and stack.

Mobile Device Knowledge: Competent in supporting Android and iOS devices.

Call Logging System: Experience using a call logging system for incident tracking.

Certifications: CompTIA A+, Network+; completion or near-completion of Microsoft certifications such as MCP, MCITP, MCSE.

Communication: Proficiency in English and the local language, with strong verbal and written communication skills.

Preferred Qualifications:

Familiarity with current and legacy hardware platforms and ability to manage a range of IT environments.

Good interpersonal skills for building relationships with customers, peers, and support partners.

Ability to work well within a team, whether local, global, or virtual.

This role requires a proactive, organized individual with a customer-first approach who can manage tasks independently and take initiative. If you are skilled in technical troubleshooting, proactive support, and customer interaction, we encourage you to apply.

Job Type: Full-time

Pay: €2, 600. 00 - €2, 800. 00 per month

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