It Support Manager Milano

It Support Manager
Milano
Lombardia, Milano

Our Company

Satispay is an Italian Scale-up operating in the mobile payment industry.

Having created a payment system independent from debit and credit cards, Satispay allows users to pay stores or friends from their smartphone.

Our offices are in Milan, Luxembourg City and Berlin.

If you want to know more about us, give a look here:

And if you still don't have a Satispay account, download the app and sign up with the promo code **TALENT

**What you will be doing

Manage the internal IT Support team, ensure that end-user service is timely and accurate on a daily basis and establish best practices through the entire technical support process, providing feedback to the internal teams, like Security, to improve cross problems solutions.

Key Responsibilities:

- Design the IT Support process and monitor KPIs

- Lead the internal IT Support team in day-to-day IT operations like equipment provisioning, user access management, and endpoint maintenance contributing to the overall improvement of our IT stack

- Manage new IT projects both in the design and implementation phases

- Collaborate with the Facility team in order to design, purchase and maintain the best audio/video systems for our offices

- Ensure Licensing Management

- Support onboarding / off-boarding employees on corporate systems

- Create and update manuals and documentation

**What we need

We are looking for brilliant talents willing to share our enthusiasm and passion for Satispay's project.

If you're looking for a job where you challenge yourself, learn and professionally grow, Satispay is the right place for you!

Joining Satispay means being a leader of change and innovation.

Help us revolutionize everyday transactions by making payments as easy, cheap and secure as possible.

- Proven work experience as End user services manager

- Problem-solving attitude

- Task-oriented and organized, experience managing a ticket queue, and ability to prioritize

- Team management skills, team player, can collaborate in a productive fashion

- Able to troubleshoot a variety of technical issues

- Experience in remote support

- Desktop Support: macOS

Preferred Skills:

- Solid technical background with an ability to give instructions to a non-technical audience

- Customer-service oriented

- People management

- Project management

- Service design

- Problem solving

**Logistic & Salary

The role is based in Milano.

Business trips may occur.

We offer a competitive salary, commensurate with experience.

Stock options plan available.