It Support Professional - Molfetta Molfetta

It Support Professional - Molfetta
Molfetta
Puglia, Molfetta

IT Support Professional - Molfetta Apply locations Molfetta time type Full time posted on Posted 2 Days Ago job requisition id JR105474

CompuGroup Medical Italia Group (CGM Italia Group) is part of CompuGroup Medical SE, the multinational world leader in e-health. In Italy, it provides solutions for primary care physicians, pharmacies, dentists and medical specialists as well as for public organizations and patients.

We are looking for an IT Support Professional to reinforce our Team in Italy.

Goals of the job:

The IT Support Professional will manage and solve hardware and software problems for all internal company users. It is essential to stay updated on technological evolutions of mobile and desktop operating environments.

Key Duties and Responsibilities:

Indicated, but not limited to the below:

Support of CGM employees end-user hardware

Ensure quality service delivery for IT environment at Business Unit

Address support requests submitted by CGM employees via the ticketing system

Assist with projects as defined by Team Leader

Assign and prepare new hire hardware

Retrieve leavers hardware

Maintain up-to-date inventory of Assets Database

Troubleshoot network, hardware, and software issues

Support and maintain printers fleet

Minimum Requirements:

3-year IT related qualification

5 years of IT Support work experience

Italian Language: Native/Fluency (C1-C2)

English Language: Independent Usage (B1-B2)

Microsoft Windows OS (Win. 11/10, Win. 2022/2019 Server), Microsoft 365 suite (Office, Teams, OneDrive), Microsoft Azure AD

Computer mastering (Microsoft SCCM / Microsoft Intune / Baramundi)

Basic Networking skills (TCP/IP, ICMP, SMB, FTP)

Android OS & Apple iOS

Excellent trouble-shooter

Good written and oral communication skills, and able to understand and empathize with users

Ability to write technical but clear and understandable documentation for end-users as well as for IT colleagues & peers

Soft skills: customer and service focus, conscientious and reliable, adaptability, ability to work in a team, commitment, willingness to learn

Additional Requirements:

Additional language like French, Spanish, or German would be appreciated

VOIP Knowledge (Cisco Unity Express / Mitel / Skype for Business / Teams / Other…)

Firewalling and Switching skills (Fortigate / CheckPoint / Cisco / Juniper / Other…)

Apple MacOS

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