It Support Professional - Molfetta Molfetta

It Support Professional - Molfetta
Molfetta
Puglia, Molfetta

IT Support Professional - Molfetta Apply locations Molfetta time type Full time posted on Posted 2 Days Ago job requisition id JR105474 CompuGroup Medical Italia Group (CGM Italia Group) is part of CompuGroup Medical SE, the multinational world leader in e-health.

In Italy, it provides solutions for primary care physicians, pharmacies, dentists and medical specialists as well as for public organizations and patients.

We are looking for an IT Support Professional to reinforce our Team in Italy.

Goals of the job: The IT Support Professional will manage and solve hardware and software problems for all internal company users.

It is essential to stay updated on technological evolutions of mobile and desktop operating environments.

Key Duties and Responsibilities: Indicated, but not limited to the below: Support of CGM employees end-user hardware Ensure quality service delivery for IT environment at Business Unit Address support requests submitted by CGM employees via the ticketing system Assist with projects as defined by Team Leader Assign and prepare new hire hardware Retrieve leavers hardware Maintain up-to-date inventory of Assets Database Troubleshoot network, hardware, and software issues Support and maintain printers fleet Minimum Requirements: 3-year IT related qualification 5 years of IT Support work experience Italian Language: Native/Fluency (C1-C2) English Language: Independent Usage (B1-B2) Microsoft Windows OS (Win.

11/10, Win.

2022/2019 Server), Microsoft 365 suite (Office, Teams, OneDrive), Microsoft Azure AD Computer mastering (Microsoft SCCM / Microsoft Intune / Baramundi) Basic Networking skills (TCP/IP, ICMP, SMB, FTP) Android OS & Apple iOS Excellent trouble-shooter Good written and oral communication skills, and able to understand and empathize with users Ability to write technical but clear and understandable documentation for end-users as well as for IT colleagues & peers Soft skills: customer and service focus, conscientious and reliable, adaptability, ability to work in a team, commitment, willingness to learn Additional Requirements: Additional language like French, Spanish, or German would be appreciated VOIP Knowledge (Cisco Unity Express / Mitel / Skype for Business / Teams / Other. . . ) Firewalling and Switching skills (Fortigate / CheckPoint / Cisco / Juniper / Other. . . ) Apple MacOS #J-18808-Ljbffr