It Support Specialist Parma

It Support Specialist
Parma
Emilia Romagna, Parma

The Davines Group, founded in Parma in 1983, specializes in professional cosmetic products under the brands Davines for haircare and ( comfort zone ) for skincare.

Led by Chairman Davide Bollati and CEO Anthony Molet, the Group is headquartered in Parma at the Davines Group Village, alongside which stand the Scientific Garden and EROC - European Regenerative Organic Center - a research center focusing on regenerative organic agriculture stemming from a partnership with the Rodale Institute.

The Group became a B corp in 2016, and today has 8 subsidiaries, operates in 90 countries, and employs around 900 collaborators globally.

Since 2019, both the Italian and US subsidiaries have been Benefit Corporations.

**IT Support Specialist**:

JOB MISSION

To support Davines Group's digitalization journey by providing a high level of assistance to colleagues on all ICT requests and issues.

Ensure the satisfaction of business users regarding the use of Information Systems.

The IT Support Specialist will report directly to the ICT Director and will be part of a team dedicated to supporting internal users, in line with Company' sustainable values.

DUTIES AND KEY RESPONSIBILITIES

Provide first level technical support to resolve software and hardware issues in a timely manner.

Manage IT support tickets, ensuring clear communication and quick resolution times.

Coordinate with Business to manage requirements.

Manage vendors needed to resolve issues.

Coordinate with other IT teams to resolve complex issues.

Train business users on the use of digital technologies.

Collaborate with other IT teams to implement projects to improve systems and technology infrastructure.

Maintain up-to-date technical documentation, user guides, and FAQs.

Monitor the performance of IT systems and actively participate in troubleshooting and process optimization.

PERSON SPECIFICATION AND REQUIREMENTS

Diploma/graduate degree in computer science or related field

At least 2 years' experience in a similar role

Knowledge of Microsoft365

Good knowledge of English and Italian language

Strong resourcefulness

Curiosity and eagerness to learn

Good communication and interpersonal relationship management skills

Problem solving

EQUAL EMPLOYMENT OPPORTUNITY

In Davines Group we celebrate diversity, and inclusiveness is a crucial pillar of our Ethical Chart.