It Support Specialist Torino

It Support Specialist
Torino
Piemonte, Torino

Planet Smart City is a leading, innovative proptech company that designs and builds smart, affordable neighbourhoods around the world.

Out unique proposition combines our digital know-how and strong sense of social responsibility to build sustainable, connected communities to improve the lives of residents today and in the years ahead.

With a global footprint in the affordable housing sector across emerging and development markets, our expertise in smart solutions integration, digital technologies, services and social innovation enhances residents' quality of life.

Embracing digital transformation, we place our communities at the heart of company activities and create sustainable value for shareholders.

Our smart and socially inclusive neighbourhoods are supported by the unrivalled services of the Planet App, the front-end of Planet Smart City's proprietary digital platform, which enables residents to engage which each other and their neighbourhood.

In tackling the global housing deficits, we focus on generating positive social impact and have created an innovative format for smart developments that can be replicated worldwide.

Founded by Italian real-estate entrepreneurs Giovanni Savio and Susanna Marchionni in 2015 and chaired by physicist and entrepreneur Stefano Buono, Planet Smart City is headquartered in the UK, with offices in Brazil, India and Italy.

**Job Purpose

IT Engineer with knowledge regarding client computer, networking troubleshoting, and data recovery.

User support (Help Desk), keep hardware systems up to date, guarantee their functionality and business continuity.

**Major Activities

- Help desk and users' support.

- IT ticketing system management (FreshService environment)

- Prioritizing and managing many open cases at one time.

- Troubleshooting on PC and Mac client OS

- PC / Mac hardware maintenance and repair

- PC / Mac Active Directory domain joining / management

- PC / Mac InTune enrolling

- Rapidly establishing a good working relationship with all other professionals.

- Support the IT team in troubleshooting system and network problems and diagnosing and solving hardware or software faults in collaboration with IT Infrastructure dept.

members.

- Prepare the documentation accurately.

- Testing and evaluating new technology if necessary.

- Keep up to date with the ever-changing specific software and operating systems.

- Contribute to team effort by accomplishing related tasks as needed.

- Ensure company policies and procedures are understood and always followed.

- Perform other duties as requested by direct & dotted reporting line managers/ supervisors.

- To better understand and/or support users' difficulties, occasional national and international traveling time is foreseen.

**Key Performance Indicators

- Number of Ticket managed.

- Response time.

- guarantee the availability of services without fault.

- manage accidents with rationality and competence.

- find solutions quickly to solve problems.

- prioritize tickets management.

- ability to find or learn new solutions.

**Impact on the organization

Making the use of IT tools efficient by users, improving the user experience, support the business continuity and the enterprise system availability, rapid incident response.

**Ideal Background

- Bachelor or master's degree in computer science is a plus.

- English and Italian speaking and writing.

- 5+ years experiences.

- MS certifications is a plus.