It Support Specialist Bardi

It Support Specialist
Bardi
Emilia Romagna, Bardi

IT Support Specialist - Desktop & Infrastructure Engineer

**Excis Compliance

**Assago, Lombardy, Italy (On-site)

Are you passionate about technology and providing exceptional IT support?

Do you thrive in a dynamic, collaborative environment where your skills make a real impact?

If so, we want you to join our team as an **IT Support Specialist - Desktop & Infrastructure Engineer** in Assago, Milan!

**What You'll Do**:

As a key member of our IT team, you'll provide top-notch technical support to ensure a stable and productive computing environment.

Your role will include:

- Diagnosing and troubleshooting technical challenges, documenting everything in our ticketing system.

- Taking ownership of customer issues and ensuring quick, efficient resolutions.

- Collaborating with vendors to resolve complex AV issues.

- Installing, upgrading, and supporting software and hardware (Windows 7/10, Microsoft Office 365, Cisco Jabber, Printers, etc.

).

- Providing support for Mac users and managing mobile devices.

- Performing preventative maintenance and repairs, using diagnostic tools to solve network and hardware/software problems.

- Keeping users informed with timely updates on issue status and resolution.

- Thriving in a project-based environment where teamwork and adaptability are key.

**Why Join Us?

- **Competitive Compensation**: Earn between **€3, 600 - €3, 800 gross per month**.

- **Growth Opportunities**: We offer a dynamic work environment and opportunities for professional development.

- **Impactful Work**: Be part of a team that makes a real difference by ensuring a seamless IT experience for our users.

- **Collaborative Culture**: Work alongside talented colleagues from Italy, the UK, and South Africa in a supportive and inclusive environment.

**What You'll Need**:

- **Technical Expertise**:

- Deep understanding of Windows 7/10 and Microsoft Office 365.

- Proficiency in Active Directory and GPOs.

- Hands-on experience with PC hardware troubleshooting and repair.

- Knowledge of enterprise anti-virus solutions and helpdesk ticketing systems.

- Experience with mobile device management.

- **Problem-Solving Skills**: Excellent analytical and troubleshooting abilities to resolve technical issues efficiently.

- **Communication Skills**: Exceptional relationship-building and customer service skills, with fluency in **Italian** and **English (B2 level or higher)** to support local users and collaborate with international teams.

- **Adaptability**: A willingness to learn and thrive in a fast-paced, project-based environment.

**Location**:

Strada 3 Palazzo B3, 20090 Assago Milanofiori (MI), Italy

**Ready to Build Something Amazing?

If you're excited about technology, enjoy solving complex challenges, and want to be part of a team that values your contributions, we encourage you to apply!

Let's work together to create a stable, efficient, and innovative IT environment.

**Job Types**: Full-time, Temporary, Contract

Contract length: 12 months

Pay: €3, 600. 00 - €3, 800. 00 per month

Ability to commute/relocate:

- 20090 Assago, MI: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of hands-on experience do you have in providing technical support for Windows operating systems (Windows 7/10) and Microsoft Office 365?

- What are your gross annual salary expectations for this role?

- Are you open to freelance opportunities?

**Experience**:

- Desktop Support: 2 years (required)

**Language**:

- English (required)

- Italian (required)

**Location**:

- 20090 Assago, MI (preferred)

Work Location: In person

Expected Start Date: 24/03/2025