It Support Specialist Anacapri

It Support Specialist
Anacapri
Campania, Anacapri

We are on the lookout for passionate IT Support Specialist to join the summer season 2025 of Jumeirah Capri Palace. The ideal candidate will be responsible for IT Store Control inclusive of physical verification of the spares and stocks in the IT stores as well as physical movement of same if need arises as well as assisting IT Manager with any requestes. The main duties and responsibilities are:

• Supporting and assisting IT Manager in daily operations

• Dealing with requests through various communication channels providing support to back of house users.

• Identifying and promptly allocating unresolved cases as appropriate to ensure progression

• Advising colleagues and users on procedures and actions steps to take

• Adhering to IT standards deploy PC's and Laptop's on the Jumeirah Network

• Keeping user accounts up to date (creation, reset passwords) and maintaining accurate records of

IT

• Providing support on various IT applications running on IPADs, IPODs devices, digital signage application used in the hotel, Micros application for all F&B outlets, Opera MS application for front office, Wi-Fi setup in Hotel

• Ensuring service delivery and incident resolutions are met in accordance with service level agreements The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in a similar role

• Proficient in Italian and fluent in English

• Creative decision making and problem-solving skills

• Interpersonal competencies skills

Role: It Support Specialist

Job Type: Seasonal , Full Time

Location: Anacapri,

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