It Support Specialist (X/F/M) Milano

It Support Specialist (X/F/M)
Milano
Lombardia, Milano

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(art. 1) What you'll doIn order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Support Specialist for our Milan office.

The missionsYour responsibilities include but are not limited to:

Provide IT support to users (on site and remote)Provide level 2 support for incidents escalated by the service deskWork closely with them to resolve issues in a timely manner with a focus on satisfactionWork in remote collaboration with the teams based abroad as well as with the squadsEscalate and track tickets escalated to other support teams (Security, Technical Services, etc.

)Document resolution processes and methodsEnsure that the table of known incidents and problems is always up to dateProactively propose automation or processes to improve user satisfactionDetect recurring incidents or requests with a view to continuous improvementParticipate in the qualification of new IT equipment and the testing of new applicationsPrepare IT packages as part of the onboarding of new arrivalsCarry out onboarding and offboarding tasks in accordance with procedures and Service Level ObjectivesBusiness trips possible, to another office in France or abroadAdditional specifications:

Ability to troubleshoot and replace meeting room and network equipment within racks, including moving equipment in and out of racks and managing the associated cablingResponsible for setting up desks and cabling in new floors or offices, including unpacking boxes, removing and storing old monitors, mounting new monitors, and organizing all desk cablingOccasionally required to carry heavy equipment weighing up to 25 kg and lift/install heavy monitors up to 85 inches, with assistanceWho you areYou could be our next team mate if you:

Are a graduate of a BTS, BA(Hons) (or equivalent higher level education degree) or a comparable IT oriented backgroundHave 2+ years in an IT support positionHave experience supporting core systems and account management tools such as MS Azure AD, Google Gsuite/WorkspaceHave experience with network configuring/troubleshooting (e. g. , Cisco Meraki)Have experience managing/troubleshooting events and meeting rooms (Zoom and Google Meet)Are used to contributing to projectsAre fluent in EnglishNow, it would be fantastic if you:

Have excellent written and verbal communication skills and the ability to interact effectively with peers and clientsDemonstrate good interpersonal skills and teamworkShow initiative, problem-solving skills and ability to synthesise informationAre rigorous, organised and autonomous, without forgetting to report regularly to your manager on your activitiesHave a sense of service and are a real "solution maker"The interview processAn interview with the Talent Acquisition PartnerAn interview with the Hiring ManagerAn interview with the teamA final interview with 2 other IT ManagersAt least 1 reference checkWhat we offerSupplementary Health InsurancePartnership for retirement funds with Ciao ElsaQuarterly or monthly bonus (based on your position)Parental care program (1 month off in addition to the legal parental leave and 0. 5 days off per child when the school starts)Solidarity Days (2 days per year to help health charities and create a positive social impact)Wellbeing program (free mental health and coaching offer with our partner moka. care)For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological supportA flexible workplace policy offering both hybrid and office-based modeFlexibility days allowing to work in EU countries and the UK 10 days per yearSport Partnership with FitPrimeReimbursement of public transportationFlu vaccination offered every DecemberRelocation support for international mobilitiesJob detailsPermanent positionFull TimeWorkplace: Milan officeStart date: asapRemuneration: fix + bonus on objectives (according to your profile)At Doctolib, we are committed to improving access to healthcare for everyone.

This translates into our recruitment process.

We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all.

You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e. g. , pictures, age) from your applications.

If you require any accommodation, please let us know for support during the hiring process.

Join us in building the healthcare we all dream of!

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