It Technical Support & Assets Specialist GENOVA

It Technical Support & Assets Specialist
Genova
Liguria, GENOVA

IT Technical Support & Assets Specialist

Posting Date: 27 Feb 2025

City: Genova

Location: Genova, IT, 16128

Contract Type: Permanent

Division: Global IT Operations

Level of experience: Intermediate

RINA is currently recruiting for an IT Technical Support & Assets Specialist to join its office in Genoa (Italy) within the Global IT Operations Division.

MissionYou will play a crucial role in maintaining digital workplace technologies, providing seamless end-user experiences, and troubleshooting IT issues related to workplace equipment such as laptops, smartphones, printers, and conference room technologies.

Your responsibility will include ensuring efficient IT asset management, optimizing workplace equipment performance, enhancing security, and ensuring the availability of workplace technology solutions to boost productivity and efficiency.

Key AccountabilitiesReporting to the IT Technical Support & Assets Manager, your key accountabilities will revolve around maintaining the smooth functioning of digital workplace technologies, supporting end-users, and managing the IT infrastructure for both remote and in-office work.

You will be responsible for operational tasks such as asset management processes, collaboration with the On-site Help Desk, managing relationships with the Service Desk for end-user support, and more.

Providing technical support for digital workplace equipmentTroubleshooting hardware and connectivity issues for employees' workplace equipmentAssisting users with device setup, remote access, and multi-factor authenticationMonitoring and managing IT service tickets using ITSM toolsResolving incidents and escalating complex issuesSupporting software installations, updates, and patch managementAssisting in identity and access management and password resetsSupporting endpoint security solutionsEnsuring compliance with IT security policiesManaging the inventory of IT assetsPerforming lifecycle management of workplace equipmentMonitoring client system performance and application availabilityAnalyzing user feedback and reporting technical issuesEducationBachelor's Degree in Information Systems or Computer Science

High School Diploma/GED

Qualifications4-5 years of experience in IT technical support and asset managementStrong knowledge of IT asset lifecycle management, including acquisition, deployment, maintenance, and disposal is requiredExperience with software license management, troubleshooting hardware and software issues, familiarity with IT security policies and patch management are essentialCertification in ITIL, CompTIA A+, or related certifications is a plusExperience with IT asset management software, knowledge of network infrastructure, and administration, as well as familiarity with meeting room technology and audiovisual equipment are advantageous. Excellent problem-solving skills, strong organizational skills, attention to detail, effective communication, and interpersonal skills are also desiredFluency in both Italian and English language is a mandatory requirement. With over 5, 800 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors.

Our business model covers the full process of project development, from concept to completion.

The aim is to guarantee a project's technical, environmental and safety - and sometimes also economic and financial - sustainability.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas.

We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind.

We are also compliant to the Italian Law n. 68/99.

#J-18808-Ljbffr