It Technician Milano

It Technician
Milano
Lombardia, Milano

Administer and maintain the Active Directory environment, including user accounts, security groups, and group policies.

- Handle user provisioning, deprovisioning, and account management tasks.

- Troubleshoot and resolve Active Directory-related issues.

- Deploy, manage, and maintain software packages, updates, and patches using SCCM.

- Configure and monitor software distribution, inventory, and reporting.

- Troubleshoot and resolve SCCM-related issues.

- Implement and manage BitLocker encryption across the organization's endpoints.

- Ensure compliance with encryption policies and standards.

- Provide support and troubleshooting for BitLocker-related matters.

- Experience with Service management tool - ex - Service now.

- Utilize ticketing tools to track, prioritize, and resolve IT incidents and service requests.

- Respond to user inquiries, troubleshoot technical issues, and provide timely resolution or escalation as needed.

- Maintain accurate documentation of tickets, including issue details, solutions, and resolutions.

- Preferable to have a good understanding of Lync, VPN, and mobile device support.

- Monitor and maintain system performance, security, and availability.

- Perform regular system backups and ensure data integrity.

- Implement proactive measures to prevent system issues and minimize downtime.

- Collaborate with cross-functional teams to ensure smooth integration and operation of IT systems.

- Participate in the planning and execution of IT projects and initiatives.

- Perform approved Install, Move, Add, Change and Delete (IMACD) Services for end user desktops/laptops.

- Replace desktops/laptops to conduct a repair, copy data, perform backups, perform restorations.

The Break/Fix process for Equipment shall leave the end-user with the same information/Configuration/Software that they had prior to the event as technically feasible.

- Assist end users with support to enable the correct use of desktops/laptops, as well as access to and use of related technologies and Services.

- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.

**Job Types**: Part-time, Temporary

Contract length: 2 months

Pay: €2, 800. 00 - €3, 000. 00 per month

Expected hours: 40 per week

Work Location: In person