It Technician Lazio

It Technician
Roma
Lazio, Lazio

IT Technician

**Key Responsibilities

- Respond to computer related tickets within set KPIs

- PC (desktops / laptops) Hardware and software troubleshooting

- Read and understand English technical documents (working instructions, standard operating processes)

- Ability to resolve Windows 10 & 11 Operating System errors

- Device lifecycle management within asset management tool (creation, modification, retirement, database accuracy quality monitoring)

- Good skills and knowledge of Windows Operating systems

- Ability to perform accurate network patching and switch installation in racks

- Proficient in Microsoft Office 365 Suite including MS Teams

- Correctly track incidents and hardware orders timely and accurately using Service Now.

- Hardware support e. g. printer setup, component replacement, barcode scanners, Zebra devices, etc

- Basic knowledge of MDM solutions (MS InTune, Apple DEP, Samsung Knox)

**Person Specification

- Ability to communicate technical information to non-technical audiences

- Strong sense of customer service

- Good organizational skills

- Good presentation

- Team focused

- Driving licence

- English B2

- Italian C1

**Job Types**: Full-time, Permanent