It Technico Supporto Vimercate

It Technico Supporto
Vimercate
Lombardia, Vimercate

HCL

We are a $13+ billion global technology company, home to more than 224, 000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark.

It's that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.

- **Fluent level in Italian and English. **_

**Role definition

Responsibilities:

- Adhering to SLAs

- ITIL Processes awareness and adhering to

- Reporting to the Track Lead / Team Lead

- Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems

- Troubleshooting technical issues

- Ensuring that the processes are adhered to

- Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.

- Tracking work tickets on ITIL based ticketing system like Service Now & Remedy

- Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.

- Performs repairs on computers, laptops, printers and any other authorized peripheral equipment

- Improves and maintains customer and employee satisfaction

- Performing asset inventory activities as needed

- Create documentation for process and procedures

- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.

**Expected qualification and critical experiences -

- Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer

- Strong Microsoft Operating System installation(Win 7Win 8. 1/Win10 / MAC OS X) and troubleshooting skills

- Strong experience in troubleshooting MS office, O365 (Outlook, Word, Excel, Powerpoint etc)

- Strong desktop support knowledge including hardware, software, and networking concepts

- Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

- Good knowledge of MAC OS, IPAD and Android devices

- Knowledge in windows Image build process and SCCM deployments.

- Basic understanding of Audio/Video equipment and conference room setup

- User account creation for Active Directory, Exchange Mailboxes, Distribution lists

- Troubleshoot and assist end users with mobile device setup, activations and performance issues.

- Handheld - Blackberry, Android & IOS support knowledge

- Strong Customer service skills

- Strong written and verbal communication skill

**Soft Skills**:

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills

- Good working knowledge of MS OFFICE / O365 (Including MS Project, Visio, Onedrive and One Note) and Sharepoint

- Should have a great customer handling skills

- Able to handle unforeseen situations

- High level of acceptance

- Can drive HCL's value and its methodology

**Benefits

- A supportive, diverse and global team with a brilliant culture.

- Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.

- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.

- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks - Engagement Champion to name a few.

**What we offer**:

- Competitive salary and performance bonuses

- Opportunity for career progression

- Young and vibrant team environment

- Social benefits package

- Professional on-boarding and on-going trainings

- Are you willing to build up your career with us? - We'll be happy to receive your resume in English!

- *Your personal data is secure with us.

- Certificate of Disability in Force by law 68/99. If you have a valid disability certificate, kindly let us know during the selection process. _

- **Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives,