It Technico Supporto Milano

It Technico Supporto
Milano
Lombardia, Milano

HCL

We are a $13+ billion global technology company, home to more than 224, 000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark.

It's that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.

- **Fluent level in Italian and English. **_

**Role definition

**Responsibilities**:

- Provide on-site technical support and troubleshooting for VIP individuals' Wi-Fi connectivity issues and ensure seamless internet access.

- Assist with resolving problems related to meeting room appliances, including but not limited to projectors, screens, and conference call systems.

- Offer guidance and support for accessing the local network, ensuring secure and efficient connectivity.

**Key Requirements**:

- Proficient understanding of networking concepts and experience troubleshooting Wi-Fi connectivity issues.

- Strong technical skills in resolving meeting room appliance issues and familiarity with audiovisual equipment.

- Audio video and meeting room configuration and support experience.

- Proficiency in windows/apple PC's and in android/IOS devices.

- Excellent communication skills and the ability to provide top-notch customer service, especially when dealing with VIP clientele.

- Proven problem-solving abilities and a proactive approach to identifying and addressing technical issues.

- Languages: fluent in Italian and English

**Qualifications**:

- Bachelor's degree in Information Technology, Computer Science, or related field preferred. Prior experience in a similar on-site support role is highly advantageous.

- Relevant certifications in networking or IT support would be a plus.

- Strong interpersonal skills and the ability to work independently with mínimal supervision.

**Additional Information**:

- This is a full-time position that requires on-site presence at the customer's location in Milan (Italy).

**Benefits

- A supportive, diverse and global team with a brilliant culture.

- Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.

- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.

- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks - Engagement Champion to name a few.

**What we offer**:

- Competitive salary and performance bonuses

- Opportunity for career progression

- Young and vibrant team environment

- Social benefits package

- Professional on-boarding and on-going trainings

- Are you willing to build up your career with us? - We'll be happy to receive your resume in English!

- *Your personal data is secure with us.

- Certificate of Disability in Force by law 68/99. If you have a valid disability certificate, kindly let us know during the selection process. _

- **Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL. **_

- **HCL is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. **_

Ability to commute/relocate:

- Milano: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Italian