Italian Customer Advisor Lazio

Italian Customer Advisor
Roma
Lazio, Lazio

Are you fluent in Italian and want to work in the fast paced retail industry? Then' this opportunity is for you! Our client' a multinational BPO company' is looking for a CS advisor to join a modern and youthful team. Responsibilities - Managing of incoming calls - Identify and access customers' needs to achieve satisfaction - Build relations of trust through open and interactive communication - Provide accurate' valid' and complete information by using the methods/tools - Keep records of customer interaction' process customer accounts and file documents - Follow communication procedures' guidelines' and policies Requirements - Native or near to native Italian language (C2) - Very good command of English language (B2 -C1) - Good MS Office skills - Strong phone contact handling skills and active listening - Excellent communication and presentation skills - Customer orientation and ability to adapt/respond to different types of characters - Ability to multi-task' prioritize' and manage time effectively Benefits - Competitive Remuneration package - Extra bonus depending on the performance appraisal - Health care benefits and numerous other discounts - Ticket restaurant - Relocation Cost (for candidates outside Greece)