Italian Customer Advisor For Airbnb - Work From
Come and work with us.
Do you want to belong with the customer service team and help to build the world's most loyal travel community?
Are you** Italian** native or fluent with strong **English** communication skills?
Looking to make your career in a multicultural environment?
**So we have the perfect opportunity for you!
Your future project: join our **Italian Customer Support** team.
**Airbnb** is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
As a customer service specialist in this project, your daily responsibilities will include:
- Manage hosts and guests queries
- Being able to present the best available solutions taking advantage of a community marketplace with millions of users
- Join a specialized and open-mind team that offers support through written communication and phone
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
- Native or proficient level of **Italian** (C2)
- Advanced level of **English** (at least C1) both verbal and written
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- **High-speed internet access and appropriate conditions for remote work
**Benefits.
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
**Go further with Foundever
We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
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