Italian Customer Service Specialist Napoli

Italian Customer Service Specialist
Napoli
Campania, Napoli

Hello!

MEXC is looking for a Italian Customer Service.

If you want to join a young and

ambitious team and become part of a global exchange, then you are exactly the

person we are looking for!

**Why us?

exchanges by trading volume (Top 10 according to CoinMarketCap)

2.

Competitive salary + bonuses

3.

Career advancement

4.

Various benefits and support from the company

5.

Fully remote work - you can work from anywhere!

**Responsibilities**:

1.

Responsible for receiving inquiries from users through online customer service

tools and answering users' concerns;

2.

Timely feedback on the problems existing in the process, collect and sort out

problems

3.

Proficiency in Italian and English.

Mandarin ability is preferred;

4.

Strong business sensitivity, able to grasp essential business concepts after

training.

Financial knowledge and experience are preferred;

5.

Brainstorm obstacles in user experience, dig out user needs, and promote

problem-solving and process optimization;

6.

Able to adapt to shift work.

/ Able to adapt to long night shift work.

**Job requirements**:

1.

Good logical thinking ability, able to judge the real needs of users;

2.

Enthusiastic about customer service, responsible for customer experience, and

able to provide comprehensive problem solutions;

3.

Effectively adjust communication methods and styles according to different

objects;

4.

Have self-management skills and be able to work independently in a fast-paced

environment that is constantly changing;

5.

Good learning ability, good at discovery and self-summarization;

6.

Have experience in providing support to customers, and the support methods

7.

Good at communication, good expressive ability, strong affinity, hard-working, good pressure-bearing ability;

8.

Italian and English Fluency is required.

Mandarin is preferred

Contratto di lavoro: Tempo pieno

Retribuzione: €2. 000, 00 - €3. 000, 00 al mese

Esperienza:

- crypto CS: 1 anno (Obbligatorio)

Lingua:

- Italiano (Obbligatorio)

- English (Obbligatorio)