Italian Language Customer Support With English Based In Athens - Greece Lazio

Italian Language Customer Support With English Based In Athens - Greece
Roma
Lazio, Lazio

Position: Italian Language Customer Support with English  Location: Athens, Greece Company Overview: Our client is a leading international company with a strong presence in the Italian market.

We are currently looking for a highly motivated and enthusiastic Italian Language Customer Support with English to join our team in Athens, Greece.

Job Description: As an Italian Language Customer Support, you will be responsible for providing exceptional customer service to our Italian-speaking clients.

You will be the main point of contact for our Italian customers, handling inquiries, complaints, and providing solutions to ensure their satisfaction.

Key Responsibilities: - Respond to customer inquiries and provide information about our products and services in a timely and professional manner - Handle and resolve customer complaints and escalate issues when necessary - Process orders and payments accurately - Maintain customer records and update information as needed - Collaborate with other departments to ensure customer needs are met - Proactively identify and suggest improvements to enhance the customer experience - Keep up-to-date with product knowledge and company policies to provide accurate information to customers - Follow up with customers to ensure their issues have been resolved and provide feedback to management on recurring issues - Meet and exceed customer service targets and KPIs Requirements: - Fluency in Italian and English (level B2), both written and spoken - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work well in a team environment - Proficient in using computers and various software applications - Willingness to work in a fast-paced and dynamic environment - Flexibility to work on a rotating schedule, including weekends and holidays Benefits: - Competitive salary and bonus package - Health insurance and other benefits - Opportunities for career growth and development - Dynamic and multicultural work environment - Relocation assistance for candidates outside of Greece If you are passionate about providing exceptional customer service and have a strong command of Italian and English, we would love to hear from you.   Contact me at ****** for more information.