Italian Speaking Customer Service For Automotivedepartment Monza

Italian Speaking Customer Service For Automotivedepartment
Monza
Lombardia, Monza

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world.

We are currently seeking an Italian Speaking Customer Service Representative for our Automotive Department' who is passionate about delivering exceptional customer service and fostering strong relationships with clients.

This role is a unique opportunity to join a dynamic team that thrives on providing top-notch support to our automotive clients.

You will be the first point of contact for customers' ensuring they receive the assistance they need in a timely and professional manner.

Your fluency in Italian will be crucial in communicating effectively with our diverse clientele and addressing their inquiries.

The House of Mercier values individuality and creativity' and we are seeking candidates who can bring a fresh perspective to our customer service approach.

If you are enthusiastic about the automotive industry' possess excellent communication skills' and enjoy helping others' we invite you to apply for this exciting opportunity.

Join us in our mission to connect talented professionals with incredible career paths' while also building your skills and expertise in a supportive environment.

Responsibilities - Provide exceptional customer service to clients in the automotive sector.

- Respond to customer inquiries promptly via phone' email' and chat in Italian.

- Assist customers with product information' order status' and troubleshooting.

- Handle customer complaints with professionalism and offer effective solutions.

- Maintain accurate records of customer interactions and transactions.

- Collaborate with the automotive team to improve customer service processes.

- Monitor customer feedback and suggest improvements to enhance overall satisfaction.

Requirements - Fluency in Italian and English, additional languages are a plus.

- Previous experience in customer service' preferably in the automotive industry.

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and attention to detail.

- Proficient in using customer service software and tools.

- Ability to work in a fast-paced environment and manage time effectively.

- A positive attitude and a passion for helping customers.