Italian Speaking Customer Service For Automotiveindustry Monza

Italian Speaking Customer Service For Automotiveindustry
Monza
Lombardia, Monza

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world.

We are currently seeking a dynamic and articulate Italian Speaking Customer Service Representative to join our team' specifically within the Automotive Industry.

This role is perfect for individuals who are passionate about customer service and possess strong communication skills in Italian.

The ideal candidate will be the point of contact for Italian-speaking clients' ensuring their needs and inquiries are addressed promptly and efficiently.

You will be integral in enhancing customer satisfaction while representing some of the leading automotive brands.

In this position' you will have the opportunity to work in a fast-paced environment' collaborate with diverse teams' and contribute to the growth and success of our clients.

If you are looking for a rewarding career path that allows you to utilize your language skills and make a meaningful impact in the automotive sector' we encourage you to apply.

Responsibilities - Serve as the primary point of contact for Italian-speaking customers regarding inquiries about automotive products and services.

- Handle customer complaints with empathy and professionalism' aiming for a positive resolution.

- Provide accurate information to customers about product specifications' availability' pricing' and technical support.

- Collaborate with internal teams to ensure customer needs are met and expectations exceeded.

- Maintain up-to-date knowledge of the automotive industry trends and product offerings.

- Document customer interactions and maintain detailed records in the customer relationship management (CRM) system.

- Participate in training programs to improve product knowledge and customer service skills.

Requirements - Fluency in Italian and English' both written and spoken.

- Previous experience in customer service' preferably in the automotive industry.

- Strong communication and interpersonal skills with the ability to build rapport with customers.

- Problem-solving skills and the ability to remain calm under pressure.

- Proficient in using CRM systems and Microsoft Office Suite.

- Ability to work independently as well as part of a team in a fast-paced environment.

- Flexibility to work varying shifts as required by business needs.