Italian Speaking Customer Service For Aviationdepartment Monza

Italian Speaking Customer Service For Aviationdepartment
Monza
Lombardia, Monza

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world.

We are currently seeking a highly motivated and dynamic Italian Speaking Customer Service Representative to join our Aviation Department.

In this role' you will play a vital part in providing exceptional customer service to our clients and customers within the aviation industry.

As the first point of contact for Italian-speaking clients' you will ensure that their inquiries are addressed promptly and accurately' fostering positive relationships and maintaining high levels of satisfaction.

You will work closely with various stakeholders in the aviation sector' providing assistance with bookings' flight information' and other services.

Your ability to communicate effectively in Italian and English will be essential in helping clients navigate complex issues' while your passion for the aviation industry will shine through as you assist travelers from all walks of life.

If you are looking to be part of a team that values innovation and commitment to excellence and wish to develop your career in a vibrant industry' this role is the perfect opportunity for you to thrive.

Responsibilities - Provide outstanding customer service to Italian-speaking clients in the aviation sector.

- Assist clients with inquiries related to bookings' flights' and travel arrangements.

- Handle customer complaints and resolve issues in a professional manner.

- Maintain accurate records of customer interactions and transactions.

- Collaborate with the aviation team to improve service delivery and efficiency.

- Stay updated on aviation regulations' policies' and procedures to provide accurate information.

- Support various administrative tasks as required by the Aviation Department.

Requirements - Fluent in Italian and English' both written and spoken.

- Previous experience in customer service' preferably within the aviation industry.

- Excellent communication and interpersonal skills.

- Strong problem-solving skills and ability to work under pressure.

- Proficient in using customer service software and databases.

- Ability to work flexible hours' including weekends and holidays if necessary.

- A passion for travel and the aviation industry.