Italian-Speaking Customer Service For Car Rental Company -Remote Greece Monza

Italian-Speaking Customer Service For Car Rental Company -Remote Greece
Monza
Lombardia, Monza

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world.

We are currently seeking an Italian-Speaking Customer Service representative to join a leading car rental company in a remote position based in Greece.

This role is perfect for someone with a passion for customer service and an ability to communicate effectively in Italian.

As a customer service representative' you will be the first point of contact for our clients' offering assistance and support throughout their rental experience.

You will ensure that customers have a seamless journey from booking to vehicle return' while also portraying the values and professionalism of our car rental partner.

This opportunity is not just about answering calls or emails, it is about creating memorable experiences for our clients and ensuring that they feel valued.

If you thrive in a fast-paced environment and enjoy solving problems while providing exceptional service' we encourage you to apply and become a part of our dynamic team.

Join us at The House of Mercier' where we connect talent with opportunity and drive success for both candidates and employers alike.

Responsibilities - Provide exceptional customer service support to clients in Italian and English.

- Respond to customer inquiries via phone' email' and live chat in a timely manner.

- Assist customers with car rental bookings' modifications' and cancellations.

- Resolve customer complaints and issues with empathy and professionalism.

- Offer product and service information to customers and upsell where appropriate.

- Collaborate with team members to improve customer service processes and workflows.

- Maintain accurate customer records and documentation in the CRM system.

Requirements - Fluent in Italian and proficient in English' both written and spoken.

- Previous experience in customer service' preferably in the car rental or hospitality industry.

- Strong communication skills and the ability to build rapport with clients.

- Problem-solving skills and the ability to handle difficult situations with ease.

- Familiarity with CRM systems and customer service software.

- Self-motivated and able to work independently in a remote setting.

- Availability to work flexible hours' including weekends and holidays as needed.