Italian Speaking Customer Service For Worldwide Onlinestreaming Service Monza

Italian Speaking Customer Service For Worldwide Onlinestreaming Service
Monza
Lombardia, Monza

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world.

We are currently seeking an Italian Speaking Customer Service professional for a worldwide online streaming service.

This position offers a unique opportunity for a dynamic individual to engage with a diverse clientele in a fast-paced environment.

As an integral part of the customer service team' you will be responsible for delivering exceptional service and support to our Italian-speaking customers' ensuring their streaming experience is seamless and enjoyable.

You will represent a leading streaming service and work in an energetic environment where creativity and problem-solving skills are encouraged.

This role is perfect for someone who enjoys working in the consumer services industry and is passionate about helping customers.

If you are a fluent Italian speaker with a knack for communication and a desire to make a difference in the customer experience' we invite you to apply and join our team at The House of Mercier' where your career aspirations can flourish in the vibrant world of online entertainment services.

Responsibilities - Respond to customer inquiries via phone' email' and chat in Italian and English.

- Provide technical support and troubleshooting assistance for streaming services.

- Assist customers with account management' subscription inquiries' and billing issues.

- Handle customer complaints and resolve issues effectively and professionally.

- Educate customers on features and functionality of the streaming service.

- Document customer interactions and feedback to improve service delivery.

- Collaborate with team members and other departments to enhance customer satisfaction.

Requirements - Fluency in Italian and English' both written and verbal.

- Proven experience in customer service or related field.

- Strong communication skills with a customer-centric approach.

- Ability to troubleshoot technical issues efficiently.

- Proficiency in using customer service software and tools.

- Excellent problem-solving skills and attention to detail.

- Flexibility to work varying shifts' including evenings and weekends.