Italian Speaking Customer Service Representative Lazio

Italian Speaking Customer Service Representative
Roma
Lazio, Lazio

_United Call Centers is a global leader in providing multilingual call center services using an at-home workforce.

At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for a talented Italian speaking CSRs for our international team. _

- Our new teammates will participate in running a multilingual customer service for one of our biggest Clients, supporting a network of electronic vehicle charging stations.

_

Also please provide two short (2-3 minute)? **voice recordings in Italian and in English**, where you introduce yourself and explain why you would like to work with us.

**Job responsibilities**:

- Responding promptly to customer inquiries

- Maintaining a positive, empathetic, and professional attitude toward customers at all times

- Knowing the supported products inside and out so that you can answer technical as well as billing-related questions

- Keeping records of customer interactions, transactions, comments, and complaints

- Communicating and coordinating with colleagues as necessary

- Providing feedback on the efficiency of the customer service process

- Ensure customer satisfaction and provide professional customer support

- Participation on all required training

**Agent Requirements**:

- C2 level Italian and fluent English language skills

- At least 1 year experience working in call centers or as an at-home customer service agent

- Excellent written and spoken communication skills

- Great analytical and problem-solving skills

- Familiarity with CRM tools

- Ability to work minimum 140 hours per month in CET time zone

**Our offer**:

- Payment of 8 EUR/hour, paid monthly via an online payment platform

- Remote work

- Flexible schedule

Please note that this is a freelancer contract-based opportunity, so taxes and any social insurance contributions would be handled & paid by the Freelancer.

**Work Environment Requirements**:

- Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)

- USB Headset (separate microphone and loudspeakers are not good enough to manage calls)

- Computer or Laptop with Windows operating system (Windows 8 or above)

- Broadband internet connection (mobile internet is not good enough to manage calls)

**Job Types**: Full-time, Part-time, Contract

**Salary**: €8. 00 per hour

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- Italian on a C2 level (required)

- English on a fluent level (required)