Italian Speaking Customer Support For Fitness Technology - Athens, Greece Ne

Italian Speaking Customer Support For Fitness Technology - Athens, Greece
Ne
Liguria, Ne

The House of Mercier is thrilled to announce an opening for an Italian Speaking Customer Support Representative focused on fitness technology' based in Athens' Greece. In this dynamic role' you will serve as the primary point of contact for our Italian-speaking customers' providing expert assistance regarding our cutting-edge fitness technology products and services. Responsibilities - Engage with Italian-speaking customers through various communication channels' including phone' email' and chat' addressing inquiries related to fitness technology. - Assist clients in troubleshooting technical issues' providing product information' and guiding them in maximizing their fitness experiences. - Handle customer complaints and feedback professionally' ensuring effective resolutions to enhance satisfaction. - Document customer interactions accurately and maintain organized records of inquiries and outcomes. - Collaborate with internal technical teams to escalate complex issues and ensure timely resolutions. - Stay updated on the latest trends in fitness technology and product offerings to provide informed support. - Contribute to initiatives aimed at improving the overall customer experience and fostering brand loyalty. Requirements - Fluency in Italian and English' both written and spoken. - Previous experience in customer support' particularly within the fitness technology or related industries' is preferred. - Strong communication skills with an emphasis on delivering exceptional customer service. - Ability to troubleshoot issues effectively and guide customers to suitable solutions. - Familiarity with fitness technology products and experience with customer service software is a plus. - Self-motivated and capable of working independently in a fast-paced environment. - A proactive approach to enhancing customer satisfaction and engagement in the fitness industry.