Italian Speaking Customer Support For Online Travel - Athens, Greece Ne

Italian Speaking Customer Support For Online Travel - Athens, Greece
Ne
Liguria, Ne

The House of Mercier is delighted to offer a position for an Italian Speaking Customer Support Representative in online travel' based in Athens' Greece. In this exciting role' you will serve as the primary contact for our Italian-speaking customers' providing exceptional support for inquiries related to their travel bookings and experiences. Your fluency in Italian will enable you to assist clients effectively and ensure a seamless travel experience. Responsibilities - Assist customers in Italian through various communication channels' including phone' email' and chat' addressing inquiries about online travel services. - Guide clients through the booking process' manage itinerary changes' and provide information regarding travel policies and procedures. - Handle customer complaints and feedback professionally' ensuring timely and effective resolutions. - Document customer interactions accurately' maintaining detailed records of inquiries' feedback' and outcomes. - Collaborate with internal teams to escalate complex issues and work towards effective solutions. - Stay updated on the latest trends in the travel industry and the services we offer to provide knowledgeable assistance. - Contribute to initiatives aimed at improving the overall customer experience and satisfaction in the travel sector. Requirements - Fluency in Italian and English' both written and spoken. - Previous experience in customer support' particularly in the travel or hospitality industry' is preferred. - Strong communication skills with a focus on delivering exceptional customer service. - Ability to troubleshoot issues and provide timely solutions to customer inquiries. - Familiarity with online travel booking platforms and services is an advantage. - Self-motivated and able to work independently in a fast-paced environment. - A collaborative team player committed to enhancing customer satisfaction within the travel industry.