Italian Speaking Customer Support For The Banking Industry - Athens, Greece Ne

Italian Speaking Customer Support For The Banking Industry - Athens, Greece
Ne
Liguria, Ne

The House of Mercier is excited to offer a position for an Italian Speaking Customer Support Representative specializing in the banking industry' located in Athens' Greece. In this essential role' you will be the primary contact for our Italian-speaking clients' providing them with exceptional support for their banking inquiries. By leveraging your language skills and banking knowledge' you will help ensure a seamless experience for our customers. Responsibilities - Assist customers in Italian through various communication channels' including phone' email' and chat' responding to inquiries related to banking products and services. - Guide clients on managing their accounts' processing transactions' and resolving any issues they encounter. - Handle customer complaints professionally' ensuring efficient resolution and maintaining high levels of satisfaction. - Document customer interactions accurately' maintaining comprehensive records of inquiries and resolutions. - Collaborate with internal teams to escalate and resolve complex issues effectively. - Stay updated on the latest banking products' services' and regulations to provide informed assistance. - Contribute to initiatives aimed at enhancing customer experience and fostering loyalty within the banking sector. Requirements - Fluency in Italian and English' both written and spoken. - Prior experience in customer support' particularly in the banking or financial services sector' is preferred. - Strong communication skills with a focus on delivering exceptional customer service. - Ability to troubleshoot and resolve customer inquiries effectively. - Familiarity with banking products and services' as well as regulatory requirements' is a plus. - Self-motivated and able to work independently in a dynamic environment. - A collaborative team player with a commitment to improving customer satisfaction within the banking industry.