Italian Speaking Customer Support For The Banking Industry -Remote In Greece Ne

Italian Speaking Customer Support For The Banking Industry -Remote In Greece
Ne
Liguria, Ne

Italian Speaking Customer Support for the Banking Industry - Remote in GreeceThe House Of Mercier

The House of Mercier is excited to offer a position for an Italian Speaking Customer Support Representative in the banking industry, available remotely from Greece.

In this critical role, you will provide outstanding support to our Italian-speaking clients, managing inquiries related to various banking services and ensuring a seamless customer experience.

Your fluency in Italian will be instrumental in delivering personalized assistance and building rapport with our customers.

ResponsibilitiesAssist customers in Italian via multiple communication channels, including phone, email, and chat, responding to banking-related inquiries. Guide users through account management, transaction processes, and resolving any issues they may encounter. Handle customer complaints and feedback with professionalism, ensuring prompt resolutions and maintaining high satisfaction rates. Document customer interactions accurately and maintain comprehensive records of inquiries and resolutions. Collaborate with internal teams to escalate complex issues and ensure effective solutions. Stay informed about the latest banking products, services, and regulations to provide knowledgeable assistance. Contribute to initiatives aimed at enhancing the overall customer experience and fostering loyalty within the banking industry. RequirementsFluency in Italian and English, both written and spoken. Previous experience in customer support, especially in the banking or financial services sector, is preferred. Excellent communication skills with a strong focus on delivering exceptional customer service. Ability to troubleshoot customer inquiries and provide effective resolutions. Familiarity with banking products, services, and regulations is a plus. Self-motivated with the ability to work independently in a remote environment. A collaborative team player committed to enhancing customer satisfaction within the banking context. BenefitsPrivate Health InsuranceTraining & DevelopmentPerformance BonusFully Paid Relocation Package (flight, transfer, and hotel)Good monthly Salary2 Extra Salaries Per YearAnd More. . .

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