Italian Speaking Customer Support For The Banking Industry - Remote In Greece Ne

Italian Speaking Customer Support For The Banking Industry - Remote In Greece
Ne
Liguria, Ne

The House of Mercier is excited to offer a position for an Italian Speaking Customer Support Representative specializing in the banking industry' available for remote work in Greece. In this essential role' you will provide top-notch support to our Italian-speaking clients' assisting them with inquiries related to various banking products and services. Your fluency in Italian will help create an exceptional customer experience as you guide clients through their banking needs. Responsibilities - Assist customers in Italian through multiple communication channels' including phone' email' and chat' addressing inquiries regarding banking services. - Support clients with account management' transaction processing' and resolving any service-related issues. - Handle customer complaints professionally' ensuring timely resolutions and maintaining high levels of satisfaction. - Document and maintain accurate records of customer interactions and inquiries. - Collaborate with internal teams to escalate complex issues and seek effective solutions. - Stay informed about the latest banking products' services' and regulations to provide knowledgeable assistance. - Contribute to initiatives aimed at enhancing customer experience and fostering loyalty in the banking sector. Requirements - Fluency in Italian and English' both written and spoken. - Previous experience in customer support' particularly in the banking or financial services sector' is preferred. - Strong communication skills with a commitment to delivering outstanding customer service. - Ability to troubleshoot and resolve customer inquiries effectively. - Familiarity with banking products and services' as well as regulatory requirements' is a plus. - Self-motivated and comfortable working in a remote environment. - A collaborative team player dedicated to improving customer satisfaction within the banking context.