Italian Speaking Customer Support For Transportation Services - Remote In Greece Ne

Italian Speaking Customer Support For Transportation Services - Remote In Greece
Ne
Liguria, Ne

The House of Mercier is excited to offer a position for an Italian Speaking Customer Support Representative for transportation services' available for remote work in Greece. In this key role' you will assist our Italian-speaking customers by providing top-notch support and guidance regarding their transportation needs. Your language proficiency will be essential in ensuring our clients have a seamless experience with our services. Responsibilities - Engage with customers in Italian through various communication channels' including phone' email' and chat' addressing inquiries related to transportation services. - Assist clients with booking processes' itinerary changes' and provide comprehensive information regarding our services. - Handle customer complaints and feedback professionally' aiming for timely resolutions to enhance satisfaction. - Document customer interactions accurately and maintain detailed records of inquiries and resolutions. - Collaborate with internal teams to escalate complex issues and implement effective solutions. - Stay informed about current transportation services' pricing' and industry trends to provide knowledgeable assistance. - Contribute to initiatives aimed at improving customer experience and satisfaction in the transportation sector. Requirements - Fluency in Italian and English' both written and spoken. - Prior experience in customer support' particularly in the transportation or travel industry' is preferred. - Strong communication skills with a commitment to delivering excellent customer service. - Ability to troubleshoot customer inquiries effectively and provide timely resolutions. - Familiarity with transportation services and booking platforms is an advantage. - Self-motivated with the ability to work independently in a dynamic remote environment. - A collaborative team player dedicated to enhancing customer satisfaction in the transportation sector.