Italian Speaking Customer Support For Transportationservices - Athens, Greece Ne

Italian Speaking Customer Support For Transportationservices - Athens, Greece
Ne
Liguria, Ne

Job Opportunity: Italian Speaking Customer Support RepresentativeThe House of Mercier is excited to offer an opportunity for an Italian Speaking Customer Support Representative specializing in transportation services based in Athens, Greece. In this key role, you will serve as the primary contact for our Italian-speaking customers, assisting them with inquiries related to various transportation solutions. Your fluency in Italian will enable you to effectively support clients in navigating their travel needs and enhancing their overall experience.

ResponsibilitiesProvide support to customers in Italian through various channels including phone, email, and chat, addressing inquiries about transportation services. Guide clients through booking processes, itinerary management, and resolving any travel-related issues. Handle customer complaints with professionalism, ensuring prompt and effective resolutions to maintain satisfaction. Document customer interactions accurately and maintain detailed records of inquiries and outcomes. Collaborate with internal teams and transportation partners to escalate complex issues and achieve timely resolutions. Stay informed about the latest trends in transportation services to provide knowledgeable assistance. Contribute to initiatives aimed at enhancing the overall customer experience and fostering brand loyalty. RequirementsFluency in Italian and English, both written and spoken. Previous experience in customer support, particularly in the transportation, travel, or hospitality industries is preferred. Excellent communication skills with a strong focus on delivering outstanding customer service. Ability to troubleshoot customer inquiries and provide effective resolutions. Familiarity with transportation services and booking platforms is an advantage. Self-motivated and able to work independently in a fast-paced environment. A collaborative team player committed to enhancing customer satisfaction in the transportation sector. BenefitsPrivate Health InsuranceTraining & DevelopmentPerformance BonusFully Paid Relocation Package (flight, transfer, and hotel)Good monthly Salary2 Extra Salaries Per YearAnd More. . .

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