Italian Speaking Customer Support For Transportationservices - Remote In Greece
The House of Mercier is excited to offer a position for an Italian Speaking Customer Support Representative for transportation services available for remote work in Greece. In this key role, you will assist our Italian-speaking customers by providing top-notch support and guidance regarding their transportation needs. Your language proficiency will be essential in ensuring our clients have a seamless experience with our services.
ResponsibilitiesEngage with customers in Italian through various communication channels, including phone, email, and chat, addressing inquiries related to transportation services. Assist clients with booking processes, itinerary changes, and provide comprehensive information regarding our services. Handle customer complaints and feedback professionally, aiming for timely resolutions to enhance satisfaction. Document customer interactions accurately and maintain detailed records of inquiries and resolutions. Collaborate with internal teams to escalate complex issues and implement effective solutions. Stay informed about current transportation services, pricing, and industry trends to provide knowledgeable assistance. Contribute to initiatives aimed at improving customer experience and satisfaction in the transportation sector. RequirementsFluency in Italian and English, both written and spoken. Prior experience in customer support, particularly in the transportation or travel industry, is preferred. Strong communication skills with a commitment to delivering excellent customer service. Ability to troubleshoot customer inquiries effectively and provide timely resolutions. Familiarity with transportation services and booking platforms is an advantage. Self-motivated with the ability to work independently in a dynamic remote environment. A collaborative team player dedicated to enhancing customer satisfaction in the transportation sector. BenefitsPrivate Health InsuranceTraining & DevelopmentPerformance BonusFully Paid Relocation Package (flight, transfer, and hotel)Good monthly Salary2 Extra Salaries Per YearAnd More. . . .
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