Italian Speaking Customer Support - Remote In Greece Catania

Italian Speaking Customer Support - Remote In Greece
Catania
Sicilia, Catania

Patrique Mercier Recruitment PT is pleased to announce a fantastic opportunity for an Italian Speaking Customer Support representative working remotely from Greece.

We live by our motto 'With a new dawn comes your Next Job!

', focusing on connecting skilled professionals with meaningful roles in diverse industries.

In this role, you will provide outstanding support to Italian-speaking customers across various sectors, helping them navigate inquiries and resolve issues with precision and care.

Your contribution will be vital in ensuring customer satisfaction and fostering lasting relationships.

If you are dedicated to providing excellent service and making a difference, we want to hear from you!

Responsibilities Provide high-quality customer support to Italian-speaking clients via phone, email, and chat.

Assist customers with inquiries related to products, services, and account management.

Resolve complaints and challenges effectively, ensuring a positive customer experience.

Document all customer interactions accurately for future reference and continuous improvement.

Collaborate with team members to share best practices and insights for service enhancement.

Stay updated on product knowledge and company initiatives to provide timely and accurate information.

Engage with customers to build rapport and encourage loyalty to the brand.

Requirements Fluency in Italian and English, both written and spoken.

Experience in customer service, ideally in a remote or digital environment.

Excellent communication skills and a commitment to customer satisfaction.

Strong problem-solving abilities and a friendly, approachable demeanor.

Familiarity with customer support tools and CRM systems is an advantage.

Ability to work independently and manage time effectively in a remote setting.

A proactive approach to learning about products and services.