Italian Speaking Customer Support Representative - Athens,Greece
The House of Mercier is pleased to announce an opening for an Italian Speaking Customer Support Representative in Athens' Greece.
In this essential role' you will be the first point of contact for our Italian-speaking customers' providing outstanding service and support as they explore our luxury products and services.
Your ability to communicate fluently in Italian and your passion for customer care will be key to delivering an unforgettable experience.
Responsibilities - Provide exceptional customer service in Italian across various communication channels' including phone' email' and live chat' addressing inquiries about our exclusive luxury offerings.
- Assist customers throughout the purchasing process' offering guidance' answering product questions' and resolving any issues they may encounter.
- Handle customer complaints with empathy and professionalism' striving to ensure that every customer leaves with a positive impression.
- Maintain detailed records of customer interactions and feedback to ensure consistent and high-quality service.
- Work collaboratively with team members and different departments to enhance the overall customer experience and meet shared objectives.
- Stay informed about product details' promotions' and industry trends to provide accurate and relevant information to customers.
- Engage in ongoing training and professional development to continuously enhance your customer service skills and product knowledge.
Requirements - Fluency in Italian and English' both written and spoken.
- Previous experience in customer support' preferably within the luxury or high-end retail sector.
- Strong communication and interpersonal skills' coupled with a commitment to providing excellent customer service.
- Ability to effectively solve problems' addressing customer inquiries and concerns with professionalism.
- Genuine interest in luxury products and understanding of the retail customer experience.
- Self-motivated' with the ability to work independently and collaboratively as part of a team.
- Strong organizational skills and attention to detail to ensure accurate documentation and follow-up.
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