Italian Speaking It Services Representative For Leading Tech Firm - Remote In Gr
Italian Speaking IT Services Representative for Leading Tech Firm - Remote in GRJoin Patrique Mercier Recruitment PT as an Italian Speaking IT Services Representative for a leading tech firm, working remotely from Greece.
This role presents an exciting opportunity for fluent Italian speakers who have a passion for technology and customer service.
As an IT Services Representative, you will provide exceptional support to our Italian-speaking clients, helping them navigate and resolve their IT challenges while enhancing their overall experience with our services.
ResponsibilitiesDeliver high-quality technical support to Italian-speaking customers via phone, email, and chatDiagnose and resolve a variety of IT-related inquiries efficiently and professionallyGuide clients in utilizing our IT products and services effectively to maximize their benefitsDocument customer interactions accurately and maintain detailed records in the support systemCollaborate with internal teams to escalate and resolve complex technical issues where necessaryInform customers about new features, updates, and best practices to improve their engagementStay updated on company products and broader IT developments through continuous trainingRequirementsFluency in Italian and proficiency in English are essentialPrevious experience in IT support or customer service is preferredStrong problem-solving skills with the ability to troubleshoot technical issues effectivelyExcellent communication skills, focusing on delivering exceptional customer serviceFamiliarity with IT applications, systems, and helpdesk tools is a plusAbility to work independently in a remote environment while also thriving in a team settingWillingness to be flexible with work hours, including evening and weekend availability if neededBenefitsFully Paid Relocation Package (Flight, Transfer and Hotel)Monthly Salary2 Extra Salaries Per YearHealth InsurancePrivate Health InsuranceMonthly BonusAnd More. . . . Seniority levelEntry level
Employment typeFull-time
Job functionCustomer Service
IndustriesIT Services and IT Consulting
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