Italian Speaking Technical Support For Smart Tech Company - Remote In Greece Lazio

Italian Speaking Technical Support For Smart Tech Company - Remote In Greece
Roma
Lazio, Lazio

Italian Speaking Technical Support for Smart Tech Company - Remote in Greece Patrique Mercier Recruitment PT is excited to offer an incredible opportunity for an Italian Speaking Technical Support role with a leading smart tech company, which is available remotely from Greece. This position is perfect for individuals who are passionate about technology and customer service, and are eager to assist users in resolving technical issues related to innovative smart tech products. As part of a forward-thinking team, you will play a crucial role in helping customers maximize their experience with cutting-edge technology. Key Responsibilities Provide exceptional technical support to Italian-speaking customers through various channels including phone, email, and chat Diagnose and troubleshoot issues with smart tech products, ensuring timely and accurate resolutions Educate customers on product features, functionalities, and usage tips to enhance their experience Record and manage customer interactions and resolutions within a ticketing system Collaborate with product and engineering teams to escalate complex issues and provide customer feedback Develop and contribute to knowledge base articles and support documentation to facilitate self-service Keep updated on the latest smart technology trends and product developments Requirements Fluency in Italian (both spoken and written) alongside strong English communication skills Experience in technical support, customer service, or a related field, particularly in technology Excellent problem-solving skills with a methodical approach to troubleshooting Strong communication skills, both verbal and written, tailored for customer interactions Ability to adapt to a fast-paced environment while managing multiple inquiries Interest and knowledge in smart technologies and related devices Proficient in using customer support software and ticketing systems Benefits Fully paid relocation package, including flights, transfers, and a comfortable hotel stay Professional growth & development opportunities Competitive performance bonuses Competitive monthly salary 2 extra salaries per year Health care benefits and numerous other discounts Fully paid training by certified instructors State of the art premises, providing a great working environment with relaxing break areas Special events as well as community & social responsibility initiatives Referral Program: Bring your friends and receive great bonuses Free Greek language courses Work for a Great Place to Work-Certified Company Seniority level : Entry level Employment type : Full-time Job function : Customer Service Industries : IT Services and IT Consulting J-18808-Ljbffr