Jr Customer Service Specialist_Fixed-Term Contract Bardi

Jr Customer Service Specialist_Fixed-Term Contract
Bardi
Emilia Romagna, Bardi

Jr Customer Service Specialist - Fixed-term ContractPosition Snapshot Fixed-term contract (1 year), full timeDegree in Management Engineering, Economics or similarPreferably 6 months/1 year of experience in one of the following areas: Operations / Supply Chain / Credit / Generating DemandFluent in Italian and EnglishNestlé welcomes people with disabilitiesPosition Summary The Customer Solution Analyst will support Nestlé and Purina business for the customer service activities, order management, and reports. The CSA is highly involved in administrative activities, reporting, and customer complaint resolution for the Customer Service Department.

This position is responsible for providing customer end-to-end support throughout the order management process for Nestlé and Purina products.

A Day in the Life of a Customer Solution Analyst Order Management: Demand capture (Manual creation, EDI process, Cloud platform)Understand system alerts indicating order, delivery, or billing/credit control issues surrounding the orderTake corrective actions to resolve issues impacting order flowClaims and Deductions Management: Manage and resolve issues at the point of delivery, subsequent return of stock, or pricing-related queriesDaily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support)Creation and managing orders and claims & deductions reportsCollect all the customers' requests and forward them to the proper departmentWhat will make you successful? Strong Excel and Microsoft 365 knowledgeGood knowledge of Power Query, Power BI, and SAPFluent in Italian and EnglishAnalytical mindsetInitiative and proactivityMental agility in a flexible and dynamic environment, insight, analysis, and synthesisWho we are, What we Believe in We are Nestlé. We are the Good food, Good life company.

Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.

At Nestlé, we believe that recognition, inclusion, and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture, and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.

Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

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