Junior Client Management Bardi

Junior Client Management
Bardi
Emilia Romagna, Bardi

Amilon is the company that revolutionized the digital gift card market, introducing them first in Italy.

With headquarters in Italy and offices in Poland and Spain, today we are not just a gift card reseller, but a Digital Value enabler operating in three strategic areas: Reselling, Processing and Media & Engagement. Thanks to our proprietary technology and innovative approach, we transform gift cards into valuable tools for companies, retailers and brands, creating new opportunities for incentive, engagement and monetization. To strengthen our growth, we are looking for a Junior Client Management to join our Operations team.

The ideal candidate will be responsible for managing and supporting assigned B2B clients , ensuring a seamless experience by addressing their needs, resolving issues, and fostering long-term relationships.

This role requires a proactive approach to risk management and problem-solving, acting as the main point of contact for client inquiries related to our services.

Key Responsibilities:Support and manage assigned B2B clients , ensuring high levels of satisfactionAddress client requests and resolve issues through ERP, ticketing tools, CRM, chat, and phoneIdentify risks, anticipate potential problems, and take proactive measuresMaintain and enhance client relationships, ensuring seamless communicationCollaborate with internal teams to improve overall service qualityRequirements :Fluency in Italian and English (C1 level)Strong problem-solving mindset with a client-first approachExcellent organizational skills and ability to multitask effectivelyPrevious experience in client management or customer supportProficiency in Microsoft Office, particularly ExcelPreferred:Experience in the E-Gift Card, loyalty, or incentive industryKnowledge of additional languages (Spanish, French, German, Polish, Czech, Romanian, Portuguese)Background or interest in economics, marketing, or financeAre you the right person for this role?

Apply now here on LinkedIn and join the Amilon team!