Junior Crm Specialist Milano

Junior Crm Specialist
Milano
Lombardia, Milano

Luisa Via Roma is a leading global luxury goods e-commerce with an online presence for over 20 years, serving upwards of **1 million users** from more than 200 countries.

Our **team **is also **international**, including over 300 people from 20 different countries.

As a company, we constantly look to the future to offer our clients **innovation **through our services, platforms, website and app. We also aim to give back to the community and the planet by supporting **charities **and **environmental **causes**. Through **LVRSustainable** - our section dedicated to sustainability

- we offer conscious fashion and promote special collaborations with non-profits, organizations, and brands to benefit social and eco-friendly initiatives.

**Junior CRM Specialist

Divided into sub-teams dedicated to marketing channels, international & influencer marketing and content & translation, the **Marketing team** works from idea to product translating winning strategies into digital campaigns and localized content in 10 languages.

The **CRM Team** is looking for Junior CRM Specialist to join the team!

- Duties and Responsibilities:_

- Monitoring CRM and Loyalty Program performance through dedicated KPIs.

- Management of the Luxury Experience within the Loyalty Program (scouting, day-to-day management, supplier management, evolution).

- Day-to-day CRM activity management.

- Ad hoc reporting for campaigns (both rolling and dedicated).

- Support in managing special projects dedicated to LVR clients.

- Involvement in benchmarking and competitor analysis.

- Support in working with the company's internal stakeholders.

- Customer Service support in resolving tickets related to CRM/Loyalty activities.

- Identification of growth opportunities and new ideas for the evolution of the Loyalty and CRM Program.

- Requirements:_

- Bachelor's degree in economics or related fields

- Previous experience (at least 6 months) in a similar role

- Excellent knowledge of the Microsoft Office package (Excel, Power Point)

- Good command of the English language

- Proactive attitude and problem-solving skills

- Ability to work well in a team

**What we offer**:

Full-time employment with a commercial contract

Monday to Friday work week

***Learning Program

***In addition to optimal work-life balance, we offer job rotation, conventions and employee discounts

Milan

**What to expect next