Junior Customer Service Specialist Milano

Junior Customer Service Specialist
Milano
Lombardia, Milano

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.

As a Customer Service Specialist, you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.

Be part of a truly iconic global brand, learn and grow with us.

We're bold and inventive, revealing astonishing things like no one else can.

A world of wonder awaits you. About the jobYour responsibilities include, but are not limited to:Deliver high-quality service by e-mail, phone, or chat. Nurture customer relationships by understanding the customer needs and resolving their queries. Prepare to support customer inquiries by studying products, policies, and processes. Improve the quality of service with submissions to enhance processes and services yet to be implemented. Follow up with customers on issue resolution status. Act as a customer advocate in the organization while interacting with other internal departments. About youWe are looking for a unique and amazing talent, who brings along the following: Fluency in English (C1 level). Fast learner with a strong customer service focus. High degree of accuracy and attention to detail. Strong communication and cooperation skills. Strong cultural awareness. Experience in handling SAP and/or Service Management Tools (e. g.

ServiceNow) - nice to have. A comprehensive understanding of the local culture of supported countries - nice to have. Work experience in a virtual, multi-national setup - nice to have. Knowledge of eCommerce business - nice to have. What we offerYou can expect a range of benefits, including: Monday through Friday schedule. Private medical coverage. Life insurance. Employee Assistance Program. Employee Association. Recognition awards. Swarovski product discounts. Learning and development programs. Volunteering leave. Masters of Light Since 1895Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures, and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories.

Swarovski Crystal Business has a global reach with approximately 2, 400 stores and 6, 700 points of sales in around 140 countries and employs more than 18, 000 people.

Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet is part of Swarovski's heritage.

Today, this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion, and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer.

We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard.

A place where anyone/everyone belongs.

All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs.

We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

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